- Stamford Road Downtown Core Central Region (Singapore) Singapore
Full Time Reservation Coordinator Jobs, salary up to SGD 2,800 in Fairmont Singapore And Swissôtel The Stamford Downtown Core - Ricebowl
Reservation Coordinator
Fairmont Singapore And Swissôtel The Stamford
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Job Description
Responsibilities
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained including conversion, abandoned call rate and quality assurance.
Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly.
Maintain accuracy of arrivals including billing, VIP status and other guest preferences.
Maintain high level of performance within the reservations guest experience, including the support for the reservations and operations team.
Ensure that a “RevPRO culture” is spread in the hotel, through regular liaison with operational and call centre teams.
Manage rooming lists, corporate bookings, and crew blocks as required.
Qualifications:
Minimum of 1 year of relevant experience in the reservations sales
Strong working knowledge of CRS, PMS, RESAWeb or distribution systems
Detail-Orientated
External and internal environment understanding
Ability to work effectively and contribute in a team
Great communication, presentation and influencing skills
Customer/Commercial focus
Multicultural awareness and able to work with people from diverse cultures
Flexible and able to embrace and respond to change effectively
Self-motivated and energetic
The main responsibilities and tasks of this position are as listed below, but not limited to these:
Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained including conversion, abandoned call rate and quality assurance.
Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly.
Maintain accuracy of arrivals including billing, VIP status and other guest preferences.
Maintain high level of performance within the reservations guest experience, including the support for the reservations and operations team.
Ensure that a “RevPRO culture” is spread in the hotel, through regular liaison with operational and call centre teams.
Manage rooming lists, corporate bookings, and crew blocks as required.
Qualifications:
Minimum of 1 year of relevant experience in the reservations sales
Strong working knowledge of CRS, PMS, RESAWeb or distribution systems
Detail-Orientated
External and internal environment understanding
Ability to work effectively and contribute in a team
Great communication, presentation and influencing skills
Customer/Commercial focus
Multicultural awareness and able to work with people from diverse cultures
Flexible and able to embrace and respond to change effectively
Self-motivated and energetic
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