全职 Service Desk Engineer 工作, 薪水 up to SGD 2,200, ITCAN PTE. LIMITED Central Region (Singapore) 公司招聘中 - Ricebowl

Responsibilities:

• End-to-End Ticket Lifecycle and monitoring relevant metrics
• Incident Management Workflow, including appropriate escalation
• First Call Resolution and Remote assistance
• Users’ IT accounts and access management (e.g. AD and Email account)
• Password Resets and Account unlock (including self-service)
• Process Change & Service requests Skillsets
• Knowledge on ITSM processes