全职 Operations Data Analyst 工作, Pulau Pinang 公司招聘中 - Ricebowl

Data Operations Analyst monitor, support and improves business decisions with data.

Requirements

• Bachelor’s degree in business, Operations, Management, or related field is required.

• Fresh graduates with strong organizational, analytical, and system skills are encouraged to apply.

• Strong organizational and time-management skills.

• Attention to detail and problem-solving abilities.

• Good communication and collaboration skills. 

• Able to work under pressure and meeting tight deadlines

• Proficiency in data tools (Excel, Python, SQL).

• Excellent communication skills, both written and spoken in English and Bahasa Malaysia.

• Fluent in Mandarin (spoken & written) – compulsory.

Responsibility

• Review, process, and monitor Purchase Orders (POs) to ensure accuracy and timely completion.

• Manage POs via Zoho for staff requisitions, store operational needs, and new outlet equipment.

• Coordinate stock orders (SO) with outlet managers and track delivery timelines.

• Liaise with internal departments and warehouse teams to resolve pending operational actions.

• Monitor day-to-day operations of assigned Direct Shops and ensure SOP adherence.

• Track inventory usage, including promotional or seasonal items, and report trends.

• Maintain and update product listings to ensure seamless integration across delivery platforms. (eg. Urban Piper)

• Manage refund disputes on delivery platforms (eg: Deliveroo, Uber Eats and Just Eat-Oversea Platform).

• Create, manage, and support franchisee accounts on the Optrack system.

• Plan, schedule, and monitor weekly delivery promotions across all platforms, ensuring timely execution.

• Collect, analyze, and report operational and inventory data to support management decision-making.

• Maintain structured documentation and records for audits, reporting, and operational review.

• Assist in WhatsApp group communications to ensure messages are task-focused and action-oriented.

• Address customer complaints related to Direct Shops and Franchises, ensuring timely resolution.

• Procure items requested by Direct Shop Managers, ensuring timely processing and delivery.

• Undertake any ad hoc projects or assignments as required by HOD/MD/GM.

 Benefits

• Medical Benefit

• Group Insurance

• Training

• EPF

• SOCSO

• Annual Leave

• 5 Working days, Monday to Friday, evening shift (3pm-11pm)