全职 Technical Support 2026 (Korean Speaker) 工作, 薪水, HCLTech Federal Territory 公司招聘中 - Ricebowl

Role and Responsibilities:

• Provide phone/email consultation to independently debug product problems reported by customer.
• Provides support on a worldwide basis. (Customers from Korea)
• Provide technical support to customers for technologies, products, and/or solutions.
• Typically, be responsible for resolving moderately and complex technical problems, depending on the customers' need.
• You will simulate technical problems in lab environment.
• You will share his/her knowledge with other people in writing technical documents and enlarge the knowledge database.
• You will work closely with colleagues to achieve common goals.
• The engineer will strive to technical perfection and expertise.
• You will demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.

Qualifications

• Language Proficiency: Native or near-native proficiency in Korean (both written and spoken as will be supporting clients from the respective country) Proficiency in English is also required.
• Education: Degree / Diploma in any field - preferably in technology, Engineering Technology, Computer Engineering.
• Fresh Graduate or candidates with less than 3 years of working experience will be considered for this position
• Experience and knowledge of Industry standard Routing protocols.
• Fluency in English. Excellent written and verbal skills is required to be successful in this role.
• Team player. Ability to work in collaborative way to achieve end results.
• Previous experience in Support Role will be added advantage.
• Good to have networking knowledge (CCNA, CCNP), not compulsory