全职 Spa Manager 工作, 薪水, InNature Berhad Federal Territory 公司招聘中 - Ricebowl

Job Summary

The Spa & Boutique Manager will lead the operations of Yves Rocher’s spa-based boutique, with strong focus on spa treatment excellence, therapist training, and service standardization. This role is responsible for ensuring all treatments are delivered according to brand protocols, while driving retail performance and overall business growth.

As the head of the spa, you will champion treatment quality, elevate team skills, and maintain a consistent, premium guest experience aligned with Yves Rocher’s botanical expertise and international spa standards.

Key Responsibilities

Spa Leadership & Treatment Excellence

• Lead and oversee all spa and treatment operations
• Ensure strict adherence to treatment protocols, consultation standards, and service flow
• Maintain consistency in treatment quality, technique, and guest experience
• Conduct regular treatment audits and performance evaluations
• Uphold hygiene, safety, and professional spa standards at all times

Training & Team Development

• Recruit, train, and coach therapists and beauty consultants
• Lead hands-on training sessions on treatment techniques, consultation methods, and product knowledge
• Continuously upgrade team skills to meet brand and international spa standards
• Mentor and develop high-performing therapists for career progression
• Foster a culture of service excellence, discipline, and professionalism

Operations & Business Management

• Oversee daily spa, treatment room, and boutique operations
• Manage scheduling, appointments, and workflow efficiency
• Monitor KPIs, revenue targets, productivity, and cost control
• Prepare sales and operational performance reports

Retail & Customer Experience

• Drive retail sales through professional consultations and treatment-based recommendations
• Ensure seamless integration between spa services and product sales
• Handle customer feedback and service recovery with professionalism
• Build long-term client loyalty and repeat business

Inventory & Facility Management

• Manage spa supplies, retail inventory, and stock accuracy
• Oversee equipment maintenance and treatment room readiness
• Ensure ambience and environment reflect premium spa standards

Marketing & Brand Activation

• Support spa launch initiatives and promotional campaigns
• Implement seasonal treatment programs and packages
• Collaborate with head office to ensure brand alignment

Requirements & Qualifications

• Proven experience as a Spa Manager or Senior Spa Supervisor in a structured spa environment
• Strong hands-on knowledge of professional facial and body treatments
• Experience leading therapist training and maintaining treatment standards
• Ability to manage both service performance and retail sales targets
• Strong leadership, coaching, and team development skills
• Sales-driven with strong operational and business acumen
• Experience in premium, clinic, or international spa brands preferred

Why Join Yves Rocher

• Lead a flagship spa launch in KLCC
• Shape and elevate treatment standards from day one
• Be part of a globally recognized botanical beauty brand
• Opportunity to grow within an expanding spa and retail concept