全职 Sr Analyst, Customer Support Operations 工作, 薪水, TransUnion Limited Hong Kong 公司招聘中 - Ricebowl

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What We'll Bring: The Member Engagement and Support team is a client facing group providing support services to members of TU. As part of the team, this role is responsible for answering member’s enquiries, handling feedback, and addressing complaints. In addition, this role will participate in the training of members as well handle any ad hoc projects as required by management.

What You'll Bring:
University graduate in any disciplines

2-4 years experience in client facing role providing customer service and support

Good understanding of banking/financial industry is an advantage

Fluency in spoken English, Mandarin & Cantonese is a MUST

Strong presentation skills and writing in English are essential

Excellent people management, interpersonal and communication skills

Customer-oriented with professional and passion to provide excellent service

Impact You'll Make:
Manage members enquires, feedback and complaints

Identify areas of improvements to enhance customer satisfaction and minimize complaints

Ensure outstanding customer experience and deliver results through leading and review of all processes

Perform due diligence of potential members and any KYC related matters

Provide training to member to ensure their knowledge on company system and privacy regulations

Participate in and handle ad hoc project

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion's Internal Job Title: Sr Analyst, Business Operations

Full-time