全职 Resident Engineer – Workspace 工作, 薪水, Redient Security Federal Territory 公司招聘中 - Ricebowl

Job Title: Resident Engineer – Workspace

Location: Malaysia

Experience: 5–8 Years

Employment Type: Full-Time

Job Overview

We are looking for an experienced Resident Engineer – Workspace with strong expertise in Omnissa Workspace ONE / VMware Workspace ONE administration, troubleshooting, and enterprise endpoint management. The ideal candidate will provide onsite and remote L2/L3 support, ensure platform stability, and support Workspace ONE operations across enterprise environments.

Key Responsibilities

• Provide onsite and remote L2/L3 support for Omnissa Workspace ONE
• Manage Workspace ONE UEM, Access, and related integrations
• Perform proactive monitoring, health checks, and preventive maintenance
• Troubleshoot issues related to device enrollment, application deployment, authentication, and compliance policies
• Support upgrades, patching, configuration changes, and recovery activities
• Coordinate with vendor/principal support for critical issues
• Maintain operational documentation, SOPs, architecture diagrams, and technical runbooks
• Maintain logs for incidents, changes, inspections, and daily operational activities
• Provide knowledge transfer and technical guidance to internal teams
  
  

Must-Have Skills

• Omnissa Workspace ONE / VMware Workspace ONE
• Workspace ONE UEM Administration
• Endpoint Management
• Windows / macOS / iOS / Android Device Management
• Active Directory / Azure AD / LDAP / SSO
• VPN / Proxy / Endpoint Connectivity
• Workspace ONE Upgrades & Patching
• Backup & Recovery
• Root Cause Analysis & Troubleshooting
  
  

Required Qualifications

• Bachelor’s Degree in IT, Computer Science, or related discipline
• 5–8 years total experience
• Minimum 3 years hands-on experience in Omnissa Workspace ONE / VMware Workspace ONE
• Experience supporting enterprise-scale endpoint environments
• L2 or L3 support experience required
• Strong communication and problem-solving skills
  
  

Preferred Certifications

• Omnissa Workspace ONE Professional
• VMware Workspace ONE Certification
  
  

Salary Range

• 3–5 Years Experience: 90,000 – 108,000
• 5–8 Years Experience: 120,000 – 144,000
  
  

️ Additional Requirements

• Valid Work Permit / Visa required for Malaysia
• Strong troubleshooting and customer support skills mandatory
• Excellent communication and stakeholder management skills preferred
  
  

Skills: skills,communication,management,one,active directory,vmware,enterprise,workspace,troubleshooting,access