Sourceo Hiring! Full Time Senior Hotel Reservations Coordinator in - Ricebowl

Overview

Our Client is seeking an experienced Reservations Coordinator to oversee all booking activities across multiple properties. This role involves managing reservations from various channels, maintaining accurate records, and ensuring a seamless experience for guests prior to arrival.

Key Responsibilities

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• Coordinate and confirm reservations promptly, adhering to established procedures to ensure accuracy.

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• Maintain comprehensive and current records of all bookings, requests, and related correspondence.

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• Collaborate with clients and property teams to facilitate a smooth pre-arrival process.

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• Update and manage information related to property promotions, packages, and special offers.

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• Apply upselling strategies to enhance revenue opportunities effectively.

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• Ensure all documentation and communication are properly filed and easily retrievable.

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• Adhere strictly to departmental policies and operational standards.

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• Support the team with additional duties as assigned, executing tasks with professionalism and attention to detail.

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Qualifications & Skills

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• Minimum of a diploma qualification in any discipline.

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• Proficiency in Japanese, both spoken and written, to support operations in Japan.

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• Experience with property management software is advantageous.

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• Strong skills in MS Office applications, email communication, and reservation systems are preferred.

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• Exceptional customer service orientation with excellent communication and administrative abilities.

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• Ability to adapt quickly in a dynamic, fast-paced environment.

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• Capable of working independently or collaboratively within a team setting.

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• Willingness to work flexible hours, including weekends and public holidays, with compensatory time off when applicable.

Work Location: In person