全职 Desktop Technician I 工作, 薪水, Plexus Corp. Pulau Pinang 公司招聘中 - Ricebowl

Purpose Statement: Desktop Technician 1 is responsible for providing IT support for our internal customers as well as work with other Desktop Technicians and Desktop Admin in the management of site computing equipment, including but not limited to laptops, desktops, thin clients, printers, and computer interfaces to equipment as applicable.

Key Job Accountabilities

• Manages low complexity tasks and provide Desktop Admin with timely feedback on status. Support Desktop Admin on issue escalation and resolution.
• Alignment with and adherence to global IT policies and standards.
• Support Desktop Admin in ensuring effective lifecycle management of computing devices, equipment, and related software inventory tracking.
• Follows established change management policies and procedures to test and implement system updates, modifications, and/or deletions.
• All GT team members are responsible for upholding the organization's cybersecurity posture by adhering to security policies and procedures, actively participating in training, protecting data and systems, actively identifying and mitigating vulnerabilities, and promptly reporting any suspicious activity or potential security incidents.
  
  

Education/Experience Qualifications

• Associate’s Degree with 1 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.
  
  

Other Qualifications

Entry level decision making

Beginner level computer and problem-solving skills

Intermediate verbal and written communication skills

Ability to effectively present information verbally in one-on-one and small group situations to customers, clients, and other employees of the organization.

Demonstrate good level of customer service, providing support through both electronic and in person interactions, ensuring internal customer satisfaction.

Uses existing automated systems to remove the need for repetitive user and or administrative procedures.

Demonstrate ability to analyze technology issues. Apply standard procedures and documented techniques to resolve issues in an efficient and timely manner.

Ensure consistent loading of software packages, operating systems and specialized packages through established processes.

Actively communicate with Desktop Admin and participate and collaborate with peers within the regional IT organization

Minimal travel may be required to meet the needs of the business (estimated

Able to work in rotating shifts with other IT technician from Monday to Saturdays (7pm - 7am / 7am - 7pm) if required.

Additional duties as assigned.

Physical Requirements

• The work setting should consist of an office environment with suitable lighting, comfortable temperatures, and a low noise level.
  
  

Travel Requirements

• N/A
  
  

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.