全职 Client Services Analyst (Japanese Speaker) 工作, 薪水, TDCX Federal Territory 公司招聘中 - Ricebowl

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Major Responsibilities

• Follow procedures to process new business/plan application, enter detail and accurate information, and create accounts accordingly in the company Software Tools.
• To perform and ensure the risks are accessed in accordance with the company guidelines and Anti-Money Laundering (AML) requirements, and determine whether to accept, modify or decline the application.
• Process all necessary Know Your Customer (KYC) and Customer Due Diligence (CDD).
• Evaluate all products by assessing the risks according to company guidelines and regulations.
• To investigate all information and ensure timely escalation of alerts to the appropriate parties for further review.
• Liaise with the Regulatory Compliance Officer for advice and other business units for information where required.
• Advise clients on the progress of their applications/requests.
• Follow up the request on rider added from existing clients.
• To perform any incoming changes request.
• Apply or adapt knowledge (obtained from training) to the task at hand.
• Assist in general inquiries from client or broker via phone or written in a professional and courteous manner.
• Perform other responsibilities and duties periodically assigned by supervisor/manager.

Who are we looking for?

• Candidate must possess at least a Degree or Diploma.
• Japanese Speaker is a must.
• Please note this role will require you to work fully on site in Kuala Lumpur, Malaysia.
• Experience candidate must have at least 1-year relevant hands-on experience in client services, insurance industry, banking and financial institution.
• With experience specialize in Anti-Money Laundering, Customer Due Diligence and Know Your Customer (AML/CDD/KYC) will be added advantage.
• Proficiency in MS Office - Word, Excel and Outlook.
• Sense of responsibility and patience.
• Demonstrate strong analytical skills, data literacy, and attention to detail.

Who is TDCX?

We serve some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan and Spain. We specialize in perfecting our clients’ customer experience and elevating their sales. We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients. Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.