jobs in SGS & Co

全职 Client Services Executive 工作, 薪水, SGS & Co 公司招聘中 - Ricebowl

Client Services Executive

SGS & Co

Undisclosed

全职

Malaysia

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工作地点

  • Malaysia

职位描述

岗位职责

Primary responsibilities:

  • Act as the single point of contact for the Design House, Print Production Manager and Artwork Planners, and to provide timely responses to all inquiries.
  • Responsible for project management.
  • Manage client accounts and maintain good rapport with clients.
  • Effectively coordinates client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring project progress, and generation of the client/project invoice.
  • Translates client requests and requirements into detailed, and sometimes technical, instructions for project teams.
  • Manage the quality of the product and ensure on-time delivery.
  • Handle the preparation of documented work orders.
  • Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.
  • Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system.
  • Manage scheduling of work from client across functions.
  • Work with cross-functional groups in support of fulfilling customers' unique requests.
  • Attends client meetings as needed; familiar with processes, capacity, timelines, etc.
  • Ensures high quality standards in all client deliverables.
  • Partners with the client, Client Growth, and project teams to resolve identified project issues.
  • May partner with Client Integration and Client Growth to ensure a smooth transition for new clients; attend pre-integration and planning meetings as needed.
  • Continuously identify and implement improvements in process efficiency and effectiveness.

Job Requirements:

  • Secondary School/ Diploma/ Degree in Business Studies, Management, Communication, Supply Chain Management or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job.
  • At least 2 years working experience either in a project management, client services, customer services, account management and sales is preferred.
  • Possess working experience in pre-press, printing or packaging industry with excellent communication and interpersonal skills will be added advantage.
  • Knowledge of artwork preparation and/or colour management will be added advantage.
  • Proficient in English language both spoken and written.
  • Proficient in Microsoft Office.
  • Knowledge in SAP will be added advantage.
  • Mature, hardworking and able to work in a fast-paced environment.
  • On-the-job training will be provided.

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