全职 Manager, Customer Service Excellence 工作, 薪水 up to SGD 6,500, FASTSTREAM RECRUITMENT PTE. LTD. Islandwide (Singapore) 公司招聘中 - Ricebowl

Do you possess customer service experience in the shipping industry? Look no further!

Faststream Recruitment has partnered with a global shipping company who is looking to expand their team. They are looking for a Customer Service Excellence Manager. 

Key Responsibilities

• Develop customer experience strategy
• Roll out relevant training programs for the customer service team
• Compile and analyze data to highlight trends and areas for improvement 
• Work with IT and product teams to adopt digital service tools
• Stay updated on customer service trends in shipping and logistics

Requirments

• 5+ years of experience in customer service within the container shipping or logistics industry.
• Proven track record of leading customer service teams in a fast-paced, global environment.
• Experience implementing digital customer service tools and automation initiatives.

Jeralyn Chong (EA Reg no: R21100780)

Faststream Recruitment Pte Ltd, EA Licence no: 09C3403