全职 Business Analyst 工作, 薪水, Software International Corporation Federal Territory 公司招聘中 - Ricebowl

Perks:

• Hybrid Working Mode
• Generous Annual Leave
• Professional Certification Sponsorship
• Annual Performance Bonus, Increment, & Individual Expenses Benefits
• Insurance Coverage (Medical Card + PA + Life Insurance)

Responsibilities as a Technical BA:

• Attend to tickets raised by users.
• Raise, monitor, & follow up on Jira tickets until the DFU is executed.
• Attend to Jira tickets pending BA verification.
• Prepare reports for weekly meeting (by turn), prepare necessary additional reports required by superior (Ex. SOP status update, Jira reports).
• Attend to DIST, BNC, NB and POS related tickets during teammate’s absence.
• Provide guidance and support for teammates regarding challenging incidents when required.
• Ensure smooth handling of the incidents overall within the team.
• Monitor repetitive issues raised by user and prepare SOP’s for repetitive issues.
• Amend and publish SOPs based on feedback from BA.
• Arrange discussion in meeting or teams’ group on resolution plan with user & AM for complicated incidents.
• Attend and provide KT between teammates in order to have better understanding on respective queues.
• Prepare summary statistics of DFU tickets with root cause/pivot table analysis for BA's review.
• Help with the DFU tickets extraction for team members & provide guidance to then on preparing DFU ticket analysis report.
• Discussion with the BA's on the summary stats, provide estimation in % for RF ticket types, critical issues & ways to reduce RF ticket.
• Guide new member with doubts on the RF tickets.

Requirements:

• Minimum 3-5 years of working experience as a Business Analyst Support.
• Candidates must have hands-on experience in the Life Insurance domain, particularly in areas such as New Business, Billing & Collection, Distribution, POS, and Claims
• Good interpersonal skills and able to work in a team environment.
• Able to communicate in Cantonese is an advantage.
• Advanced Diploma / Bachelor Degree holder in Computer Science / Information Technologies or equivalent.