全职 Order Fulfilment Executive 工作, 薪水, Royal T Group Pte Ltd 公司招聘中 - Ricebowl

Job Summary

Ensuring that the procurement system operates smoothly, efficiently, and in alignment with company policies. The administrator oversees system updates, troubleshooting, and user support, and plays a key role in optimizing the system to enhance the procurement process.

Order Processing:

• Manage incoming orders from customers, ensuring that they are processed accurately in the system. This includes checking product availability, updating order status, and communicating with customers when necessary.

Shipping Coordination:

• Coordinate the shipping process, including liaising with courier companies, tracking shipments, and ensuring that orders are dispatched in a timely manner.

Customer Communication:

• Provide updates to customers about the status of their orders, including shipping, delays, or issues with products. Handle any inquiries related to order fulfilment.

Returns and Exchanges:

• Manage the returns and exchange process, ensuring that returned items are processed promptly and accurately. Handle any issues related to returns and communicate effectively with customers.

Performance Monitoring:

• Track key performance indicators (KPIs) such as order accuracy, on-time delivery, and fulfilment speed. Identify areas for improvement and ensure that fulfilment processes are efficient.

Documentation and Reporting:

• Maintain accurate records of orders, returns, shipments, and inventory levels. Provide reports on fulfilment performance to management.
• Uploading of Outbound reports to Finance system

System Configuration and Maintenance:

• Configure and customize procurement systems to meet the specific needs of the organization.
• Maintain and update the system to ensure it runs efficiently and is aligned with the organization's procurement processes.
• Troubleshoot and resolve technical issues related to the procurement system.
• Ensure system integrations (e.g., with ERP, finance, inventory) are functioning correctly.

User Support and Training:

• Provide training and support to users within the procurement department and across the organization on the use of procurement systems.
• Create user manuals, documentation, and guidelines for system usage.
• Respond to user queries, helping them resolve issues or questions related to the system.

Pre-requisites

Diploma or an Equivalent in Logistics, Supply Chain Management, Business Administration, or a related field.

Experience: Some experience (usually 1-3 years)in logistics, supply chain management, or a related area, preferably in inbound logistics or transportation.

Knowledge of Logistic Inbound Operations:

Understanding of the inbound supply chain process, including procurement, transportation, and warehousing.