全职 Application Support Analyst (Front Office applications) 工作, 薪水 up to SGD 7,000, U3 INFOTECH PTE. LTD. Islandwide (Singapore) 公司招聘中 - Ricebowl

• Provide support for follow-the-sun L1 and L2 Production Support Model for Front Office applications and platforms that perform the following functions:

• Portfolio Management, (2) Order and Execution Management, (3) Trading Lifecycle, (4) Investment workflows, and (5) Research and Analytics

• Production Monitoring: Be accountable for the production environment's health and performance using monitoring tools and dashboards.

• Incident Management: Respond to and manage production incidents and ensure minimal impact on business operations. Document incidents and follow up on resolutions.

• Change Management: Review and execute system upgrades and deployments and ensure minimal risk and disruption to production services.

• User Support: Provide support to end-users and stakeholders, address queries and issues related to production services.

• Vendor Engagement: Collaborate with support personnel of Solution Providers, to troubleshoot, mitigate, and resolve issues related to vendor products.
• Issue Investigation: Investigate production issues and engage relevant teams (e.g. infrastructure, data engineering, application teams) for mitigation and strategic solutions.

• System Resiliency Management: Drive system failover and disaster recovery processes.
• Documentation: Maintain comprehensive documentation of application run books, incident resolutions, and system configurations.

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