全职 CUSTOMER SERVICE OFFICER (IMMEDIATE, CONTACT CENTRE, EAST, PERMANENT) 工作, 薪水 up to SGD 3,300, TDCX (SG) PTE. LTD East Region (Singapore) 公司招聘中 - Ricebowl

Additional Information:

Working Hours: Anytime between 8 AM to 6 PM (Mondays to Fridays)
Location: Bedok
Training Provided
Attractive Remuneration with monthly KPI Incentive
Permanent Position

Job Requirements:

You’ll help us deliver excellent service to our partner brands by performing these tasks:

Attend to phone-in enquires and/or emails and correspondences from the customer.
Resolve enquiries in a timely, efficient, and professional manner.
Provide constructive feedbacks on tool, resources, procedures and guideline to enhance workflow and the customer experience.
Deliver the best services to customers to ensure the highest customer satisfaction with the right procedure.
Handling and managing of escalation issues in a proficient manner.
Build sustainable relationships and engage customers by taking the extra mile.
Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

Candidate must possess at least the Higher Nitec, GCE ‘O’ Level or Diploma in any field
Preferably with 2 years of working experience in the related field is ideal for this position.
Possesses strong time management skills and is motivated to exceed expectations.
Proficient in MS Office applications with excellent keyboard skills
Possesses good telephone manners with clear speaking voice
Comfortable working with computers and multiple systems.
Excellent verbal and written communication skills in English and the language of the supporting market.