全职 VMware Workspace ONE Support Engineer 工作, 薪水, Mogi I/O : OTT/Podcast/Short Video Apps For You Federal Territory 公司招聘中 - Ricebowl

Location: Malaysia - Kuala Lumpur

Experience : 3 to 9 Years

Job Overview

The Resident Engineer Workspace ONE will be responsible for providing advanced technical support and operational management of Omnissa Workspace ONE within an enterprise environment. This role involves hands-on Level 3 support, system monitoring, troubleshooting, upgrades, and close collaboration with internal stakeholders and Omnissa support teams to ensure a stable, secure, and high-performing digital workspace platform.

The ideal candidate will possess strong technical expertise in Workspace ONE administration, endpoint management across multiple operating systems, and identity/access integrations, along with excellent communication and documentation skills

Key Responsibilities

• Provide onsite and remote Level 3 technical support for Omnissa Workspace ONE during day-to-day operations and project-related activities.
• Manage and support Workspace ONE components including UEM, Access, and related system integrations within the client environment.
• Perform proactive system monitoring, periodic health checks, and preventive maintenance to ensure platform stability and availability.
• Troubleshoot, analyze, and resolve incidents related to:
• Device enrollment
• Application deployment
• User access and authentication
• Compliance and security policies
• Conduct root cause analysis and recommend long-term corrective and preventive actions.
• Coordinate with Omnissa principal or authorized support teams to expedite resolution of complex or critical issues.
• Support planned and unplanned activities including system upgrades, patching, configuration changes, and emergency recovery operations.
• Assist in backup, restoration, and recovery procedures as required.
• Maintain up-to-date operational documentation including architecture diagrams, SOPs, and technical runbooks.
• Maintain a logbook documenting daily activities, system checks, incidents, meetings, and changes.
• Ensure monthly endorsement of activity logs by the appointed client manager.
• Provide continuous knowledge transfer, mentoring, and technical guidance to client technical teams.
• Work closely with internal stakeholders to ensure alignment with operational and security requirements.
  
  

Functional & Technical Competencies

• Strong hands-on expertise in Omnissa Workspace ONE UEM administration and troubleshooting.
• Experience managing enterprise endpoints across Windows, macOS, iOS, and Android platforms.
• Knowledge of identity and access integrations including Active Directory, Azure AD, LDAP, and Single Sign-On (SSO).
• Understanding of certificate-based authentication, device compliance, and security policy enforcement.
• Familiarity with networking concepts related to VPN, proxy, and endpoint connectivity.
• Experience with Workspace ONE upgrades, patching, backup, and recovery processes.
• Strong analytical skills with the ability to perform root cause analysis and propose sustainable solutions.
  
  

Education & Experience Requirements

• Bachelor s Degree in Information Technology, Computer Science, or a related discipline.
• Minimum 3+ years of hands-on experience supporting Omnissa Workspace ONE or VMware Workspace ONE.
• Proven experience supporting enterprise-scale endpoint management environments.
• Relevant certifications such as Omnissa Workspace ONE Professional or equivalent VMware certifications are preferred.