全职 Operations Manager (Service Excellence - Wellness) 工作, 薪水 up to SGD 4,500, HOUSE + PTE LTD 公司招聘中 - Ricebowl

Key Responsibilities:

· Strategic Oversight: Lead and synchronize daily operations across all departments to ensure peak performance and a cohesive guest experience.

· Process Optimization: Develop and refine operational workflows to elevate service quality and streamline efficiency.

· Compliance Management: Ensure all operations strictly adhere to company standards and Singapore’s regulatory requirements.

· Talent Management: Oversee comprehensive manpower planning, including strategic recruitment, staff training, performance evaluations, and rostering.

· Financial Stewardship: Control operational expenditures and implement strategies to improve overall cost-efficiency and profitability.

· Crisis Leadership: Act as the final point of escalation for complex customer feedback and operational challenges, resolving them with professionalism.

· Performance Reporting: Analyze operational data to prepare comprehensive reports and provide actionable recommendations for continuous business improvement.

Fresh graduates are welcome to apply! Comprehensive training, career advancement opportunities, and a positive working environment will be provided.

Requirements:

· Professional Background: Minimum 5 years of proven management experience within the hotel, spa, or premium hospitality sectors.

· Leadership Prowess: Exceptional team management skills with the ability to inspire and lead a diverse workforce.

· Resilience: Strong execution skills and the ability to thrive under pressure in a fast-paced environment.

· Communication: Proficiency in English and Mandarin is preferred to facilitate effective communication with a wide range of stakeholders, customers, and team members.

· Operational Flexibility: Able to work rotating shifts, including weekends and public holidays.