- Hong Kong Hong Kong
全职 Upper House Hong Kong - Guest Liaison Manager (Restaurant - Bar) 工作, 薪水, Swire Hotels Hong Kong 公司招聘中 - Ricebowl
Upper House Hong Kong - Guest Liaison Manager (Restaurant - Bar)
Swire Hotels
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About Upper House Hong Kong
Upper House Hong Kong conjures a sense of tranquility with the warmth of a private residence. Overlooking Hong Kong’s bright lights from above Admiralty’s Pacific Place, our House has 117 rooms. Bespoke service, well-crafted natural materials and a design aesthetic based around the ‘Upward Journey’ creates a timeless serenity that flows through the different rooms of our House.
H ere at Upper House Hong Kong, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun.
With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story.
Ready to join us at Upper House Hong Kong?
Upper House Hong Kong conjures a sense of tranquility with the warmth of a private residence. Overlooking Hong Kong’s bright lights from above Admiralty’s Pacific Place, our House has 117 rooms. Bespoke service, well-crafted natural materials and a design aesthetic based around the ‘Upward Journey’ creates a timeless serenity that flows through the different rooms of our House.
Job Overview
This role manages a team to create unique and exceptional memories for our guests. We are committed to providing personalised and delightful services through anticipating and fulfilling our guests' needs. Those who are genuinely passionate about interacting with people, have an ability to establish connections with warmth and an engaging personality will enjoy this role.
Key Responsibilities
Welcome to the core of what being a Guest Liaison Manager - Restaurant & Bar is all about!
Here's the quick lowdown on what you'll do day-to-day:
Acts as the direct liaison to all guests, including those patronizing Salisterra, Green Room and events, welcomes designated VIPs and identifies possible unidentified VIPs
Ensures maximum guest satisfaction through personal recognition and prompt cordial attention from pre-arrival to post-departure
Creates WOW effects and identifies future business opportunities for UHHK and possibly other Swire Hotels properties
Highly visible to all L49 guests while on duty, including Salisterra, Green Room, and event spaces
Supports all R&B operations, as needed
Requirements
Here's exactly what you need to excel in this role:
The Non-Negotiables (Must-Haves):
Degree from an accredited university, college or hotel school management school
At least 3 years’ experience in similar position
Outstanding food and beverage knowledge. Good interpersonal skills.
Excellent oral & written communication in English; Cantonese / Mandarin and other language an advantage
Passionate about luxury and detailed service delivery
The Cherries on Top (Nice-to-Haves):
Sound knowledge of all areas of hotel operations
Very flexible and able to adapt to changing environments and management demands
We've kept it short and sweet – just the essentials you'll need.
What We're Looking For: The Soul Behind the Skillset
Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you.
Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you.
Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together.
Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.
Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better.
Benefits
For Every Member of Our Family:
Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel?
Join our wellness programme to elevate your mental and physical wellbeing!
Enjoy discounts at our restaurants, bars, and spa -- at all locations!
Be welcomed for the stylish you, if you got accessories, hair dyes or tattoos!
Applicants who do not hear from us within six weeks of application should consider their applications unsuccessful. Information collected will be used for employment purpose only.
Swire Properties Hotel Management Limited
Full-time,Permanent
Upper House Hong Kong conjures a sense of tranquility with the warmth of a private residence. Overlooking Hong Kong’s bright lights from above Admiralty’s Pacific Place, our House has 117 rooms. Bespoke service, well-crafted natural materials and a design aesthetic based around the ‘Upward Journey’ creates a timeless serenity that flows through the different rooms of our House.
H ere at Upper House Hong Kong, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun.
With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story.
Ready to join us at Upper House Hong Kong?
Upper House Hong Kong conjures a sense of tranquility with the warmth of a private residence. Overlooking Hong Kong’s bright lights from above Admiralty’s Pacific Place, our House has 117 rooms. Bespoke service, well-crafted natural materials and a design aesthetic based around the ‘Upward Journey’ creates a timeless serenity that flows through the different rooms of our House.
Job Overview
This role manages a team to create unique and exceptional memories for our guests. We are committed to providing personalised and delightful services through anticipating and fulfilling our guests' needs. Those who are genuinely passionate about interacting with people, have an ability to establish connections with warmth and an engaging personality will enjoy this role.
Key Responsibilities
Welcome to the core of what being a Guest Liaison Manager - Restaurant & Bar is all about!
Here's the quick lowdown on what you'll do day-to-day:
Acts as the direct liaison to all guests, including those patronizing Salisterra, Green Room and events, welcomes designated VIPs and identifies possible unidentified VIPs
Ensures maximum guest satisfaction through personal recognition and prompt cordial attention from pre-arrival to post-departure
Creates WOW effects and identifies future business opportunities for UHHK and possibly other Swire Hotels properties
Highly visible to all L49 guests while on duty, including Salisterra, Green Room, and event spaces
Supports all R&B operations, as needed
Requirements
Here's exactly what you need to excel in this role:
The Non-Negotiables (Must-Haves):
Degree from an accredited university, college or hotel school management school
At least 3 years’ experience in similar position
Outstanding food and beverage knowledge. Good interpersonal skills.
Excellent oral & written communication in English; Cantonese / Mandarin and other language an advantage
Passionate about luxury and detailed service delivery
The Cherries on Top (Nice-to-Haves):
Sound knowledge of all areas of hotel operations
Very flexible and able to adapt to changing environments and management demands
We've kept it short and sweet – just the essentials you'll need.
What We're Looking For: The Soul Behind the Skillset
Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you.
Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you.
Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together.
Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.
Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better.
Benefits
For Every Member of Our Family:
Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel?
Join our wellness programme to elevate your mental and physical wellbeing!
Enjoy discounts at our restaurants, bars, and spa -- at all locations!
Be welcomed for the stylish you, if you got accessories, hair dyes or tattoos!
Applicants who do not hear from us within six weeks of application should consider their applications unsuccessful. Information collected will be used for employment purpose only.
Swire Properties Hotel Management Limited
Full-time,Permanent
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