全职 Business Analyst 工作, 薪水, Cover-More Federal Territory 公司招聘中 - Ricebowl

Description:
Where will your career take you next? Let’s find out together.

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.

About Travel Guard
This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travellers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans. Travel Guard became part of Zurich Cover-More in December 2024.

What you’ll be doing:
In this role you will play a key role in supporting regional operations across Asia Pacific by analysing processes, delivering system and project improvements, and providing high-quality insights that enable data‑driven decision-making.

• Lead and support end‑to‑end project activities, including requirements gathering, planning, delivery and post‑implementation review.
• Partner with cross‑functional teams to support new business onboarding and operational transitions.
• Analyse business processes and identify opportunities to improve efficiency, quality and customer outcomes.
• Maintain and enhance operational systems, including acting as a subject matter expert for core platforms.
• Oversee telephony workflows such as IVR, routing rules and call flows to ensure operational effectiveness.
• Coordinate closely with technology teams to implement system changes and enhancements.
• Support quality assurance, audit readiness and compliance activities across operations.
• Develop, maintain and present operational and performance reports for stakeholders.
• Translate data into meaningful insights and recommendations.
• Facilitate workshops, stakeholder discussions and change initiatives to support successful adoption.

What skills and experience you’ll bring on this journey:
You will have proven experience working as a Business Analyst or in a similar role within an operational, project‑based or system‑driven environment.

• A bachelor’s degree in Business, Information Systems or a related discipline.
• 3-5 years experience working as a Business Analyst in a complex business or finance/technology environment.
• Ability to write and execute SQL queries using SQL Server Management Studio (SSMS) to extract, analyse and validate data.
• Strong stakeholder management and communication skills, with the ability to bridge business and technical teams.
• Demonstrated analytical and problem‑solving capability with the ability to manage multiple priorities in a fact-paced and evolving environment.
• Experience documenting requirements, processes and system changes with strong attention to detail.
• Proficiency in DAX, PowerBI and PowerPlatform and documentation frameworks.
• Experience with telephony systems, workflow management or operational platforms is an advantage.
• Exposure to Power Apps or similar automation tools is beneficial.

Why you’ll love working with us!
We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking.

We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey.

Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for.

We also offer some fantastic benefits including:
Flexible working opportunities
16 days annual leave
Personal and family health insurance coverage
Life insurance
Employee rewards and recognition schemes

Appy today and let’s go to great places together!

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