Job Description
Project Management & Governance
· Lead and oversee system maintenance operations
· Ensure compliance with security policies and technical requirements
· Manage maintenance schedules and resource planning
· Monitor and report project status, risks, and issues to stakeholders
Vendor Management
· Manage vendor performance and SLA compliance
· Oversee procurement activities for maintenance and enhancement works
· Coordinate with vendors on issue resolution and system improvements
· Review and approve vendor deliverables and documentation
Operations Management
· Oversee system health monitoring and maintenance activities
· Coordinate scheduled downtime and system updates
· Ensure effective incident and problem management processes
· Supervise configuration and release management
· Monitor system performance and capacity optimization
Stakeholder Management
· Act as key liaison between technical/infra teams, vendors, and business users
· Manage stakeholder expectations and communication
· Coordinate user support and technical guidance
· Present maintenance and performance reports to management
Qualifications
· Tertiary qualifications in Computer Science, Information Systems, Information /Infocomm Technology Computer or related discipline
Skills and Experience
Min. 2 years’ experience in the following preferred:
· Experience in IT project management, preferably in system maintenance
· Track record in vendor management and stakeholder coordination
· Experience in government digital systems would be an advantage
· Understanding of system architecture and infrastructure
· Understanding of change management and release procedures
· Competency in risk and issue management
· Ability to track and report project progress
· Strong communication and stakeholder management abilities
EA License No.: 96C4864
Reg No.: R25128798 HUANG QIMENG