全职 Partner Support Specialist 工作, 薪水 up to MYR 3,500, The Vela Academy WP Kuala Lumpur 公司招聘中 - Ricebowl

• Diploma in Business Administration, Communications, or a related field.

• Proven experience in Customer Service, Sales Support, or Administrative roles.

• Excellent languages skills in Mandarin and English to ensure smooth communication with clients and vendors.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.

• Strong Organizational and Multitasking Skills with attention to detail.

• Ability to work in a fast-paced environment and handle customer interactions professionally.

• Willing to work nightshift from 3pm to 12am.

• Serve as the primary liaison for VIP partners delivering timely, accurate, and professional responses to all inquiries.

• Foster strong, long-term partnerships through consistent engagement, trust-building communication, and proactive relationship management.

• Communicate updates, promotions, product information, and key announcements to VIP partners to ensure alignment and support business growth.

• Review and verify new Partners applications, ensuring proper onboarding and accurate setup in accordance with company structure, policies, and compliance standards.

• Manage and resolve urgent requests from VIP partners, including matters related to accounts, trading activities, withdrawals, commissions, and system issues.

• Collaborate closely with Operations, Finance, Dealing, and IT teams to ensure efficient case resolution and seamless partner experience.

• Ensure all VVVIP partners activities adhere to internal policies, partnership agreements, and relevant regulatory requirements.

• Monitor and escalate any suspicious behaviour or high-risk trading activities to the CM for immediate attention.

• Maintain strict confidentiality and uphold data protection standards in all partner interactions.

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Training Provided
• Performance Bonus
• Work from Home
• Overtime Pay
• Allowance Provided