全职 System Support Specialist 工作, 薪水 up to MYR 5,000 + commission, M POS Systems & Services WP Kuala Lumpur 公司招聘中 - Ricebowl

• supporting our POS, inventory, and cloud management systems used by retail and F&B businesses across Malaysia and overseas.

• ensure smooth system operations, solve customer issues, and work closely with our development team to improve system performance.

Key Responsibilities

• Provide technical support to customers through WhatsApp, phone, remote access, and ticketing.

• Troubleshoot POS, inventory, and cloud system issues (software, configuration, network-related).

• Assist customers with installation, setup, and onboarding of MPOS products.

• Perform basic SQL data checking, log analysis, and system diagnostics.

• Document issues, solutions, and workflows for internal knowledge base.

• Work closely with developers to report bugs and verify fixes.

• Train users on system functions and best practices.

• Support UAT testing, system updates, and rollout.

• Employee Benefits
• Competitive salary package based on experience and skill.
• Allowance for phone, transport, or on-site support (where applicable).
• Performance bonus based on individual and company results.
• Annual salary review with clear growth pathway.
• Flexible working hours for support rotation.
• Training provided on POS, inventory, cloud systems, and SQL.
• Career advancement into System Analyst, Project Consultant, or Developer roles.
• Friendly, supportive team culture with direct access to senior developers and management.
• Work with modern tools and real cloud-based systems (MPOS, O2O ecosystem).
• Paid annual leave, medical leave, and public holidays following Malaysian labour law.