- Lingkaran Syed Putra Bandar Kuala Lumpur WP Kuala Lumpur Malaysia 58000
全职 Customer Service Officer 工作, 薪水 up to MYR 3,900, Agensi Pekerjaan Cornerstone Global Partners (Malaysia) WP Kuala Lumpur 公司招聘中 - Ricebowl
Posted
19 hours ago • Closing
1 Apr 2027
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工作地点
职位描述
任职资格
1–2 years of experience in Customer Service or BPO environment
Strong communication skills in English and Bahasa Malaysia
Comfortable handling chat, phone, and email channels
Able to follow structured SOPs with high accuracy
Willing to work rotating shifts, including nights, weekends, and public holidays
岗位职责
Manage customer interactions across multiple channels
Handle Level 1 (L1) support queries
Adhere strictly to SOPs and communication scripts
Identify and escalate complex cases to L2/L3 teams
Maintain proper ticket documentation and categorization
Meet operational KPIs, including SLA, AHT, and productivity targets
Comply with data privacy policies and regulatory standards
好处
- Annual Leave
- Medical and Hospitalisation Leave
- Training Provided
所需技能
Communication skills
如何乘坐公共交通前往这家公司？
Bandar Kuala Lumpur
附近的公共交通
LRT - MASJID JAMEK
0.5 km
LRT - PLAZA RAKYAT
0.7 km
LRT - DANG WANGI
0.8 km
MRL - BUKIT NANAS
0.8 km
MRT - MERDEKA
0.9 km
LRT - BANDARAYA
0.9 km
KTM - BANK NEGARA
1.0 km
MRL - MEDAN TUANKU
1.0 km
MRT - PASAR SENI
1.1 km
LRT - PASAR SENI
1.1 km
MRL - RAJA CHULAN
1.1 km
MRT - BUKIT BINTANG
1.2 km
MRL - BUKIT BINTANG
1.2 km
MRL - HANG TUAH
1.2 km
MRL - IMBI
1.3 km
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