全职 Change Manager 工作, 薪水 up to MYR 11,000, Agensi Pekerjaan Ideal Reliance WP Kuala Lumpur 公司招聘中 - Ricebowl

Bachelor’s degree in Computer science or related disciplines

10 years of working experience in Change and Release management

Follow local Indonesia working hours and public holiday

Understand and apply Change and Release management principles according t industrial best practices. Establish and implement internal Change and Release process and procedure.

Proficiency in tracking and controlling Changes in software and hardware configurations

Well versed in ServiceNow Change and Release management function

Effective communication, organizational change management ability, and good interpersonal skills for promoting an inclusive team culture.

Continuous improvement mindset

Passion for service excellence

ITIL certification is an added advantage.

Primary support of Indonesia Business Unit and running/reviewing changes for the Indonesia Change Advisory Board (CAB)

To support other CABs activities when needed (not limited to Indonesia only)

Assess existing Change and Release management process and establish a framework which is industry best practice and compliant to company global process and policy standards.

Promote awareness of the importance of a structured Change control process, working with other service management functions to ensure effective operation of the change control process and the consistency of procedures.

Lead the adoption of a common Change and Release management tool (ServiceNow).

Ensure conformance to documentation and approval standards according to the Release and deployment processes and procedures for both project and BAU code/data change

Facilitate CAB Review meetings with key IT and OE stakeholders, ensures that changes are properly impact-assessed and authorized

Enforce application management tools for software dependency, versioning and library/configuration control

Identify possible issues and risks related to change requests, enforce implementation of risk mitigation solution from project and BAU support teams

Handle Change and Release related escalations

Generate Change and Release status reports for OE and IT management periodically