Infinitepay Hiring! Full Time Customer Support Associate in Pulau Pinang, Earn up to MYR 2,300 - Ricebowl

·        Fresh graduates are encouraged to apply.                    

·        Excellent communication skills, both verbal and written.                       

·        Strong interpersonal skills and a customer-centric approach.                               

·        Ability to handle challenging situations with patience and professionalism.                            

·        Basic computer skills and proficiency in relevant software applications.                                   

·        Able to work for shift, morning shift from 8am – 5 pm, afternoon shift from 1pm – 10pm

·        5 Days per week, working days : Thursday to Monday.             

• Proficiency in English and Malay, able to speak Mandarin would be an advantage.              

·        Respond to customer inquiries promptly and professionally through various channels (phone, email, chat).                     

·        Provide accurate and timely information to customers regarding our products & services.             

·        Investigate and resolve customer complaints, concerns, and issues in a timely and effective manner.

·        Collaborate with other departments to ensure prompt resolution of complex problems.           

·        Escalate unresolved issues to senior customer service representatives or management as needed.

·        Maintain accurate records of customer interactions, comments, and complaints into call log.

• Assist in any ad-hoc tasks as and when is assigned by the immediate superior.                     

• EPF
• SOCSO
• EIS
• Annual Leave
• Overtime Pay
• Performance Bonus
• 5 Working Days