全职 Customer Support Specialist 工作, 薪水 up to MYR 6,500, Techsavvy WP Kuala Lumpur 公司招聘中 - Ricebowl

Candidates must possess at least a SPM or above (Diploma, Degree or equivalent are welcome)

1-2 years of working experience in customer service or related fields.

Proficient in both Mandarin and English (spoken and written)

Excellent communication and interpersonal skills – able to understand customer concerns, identify key information, and communicate clearly with both customers and internal teams.

Strong analytical and problem-solving abilities – able to approach issues logically and propose effective solutions.

Capable of multitasking and working with multiple systems in a fast-paced environment.

Responsible, detail-oriented, and able to work independently as well as part of a team.

Act as the main point of contact between customers and internal departments.

Handle customer inquiries, feedback, and complaints in a professional and timely manner.

Identify customer needs, clarify issues, and ensure accurate information is passed on to the relevant departments for resolution.

Collaborate with team members, supervisors, and cross-functional teams to ensure effective problem-solving and service delivery.

Follow up with clients to ensure their concerns are addressed and resolved effectively.

Prioritize and manage customer escalations to ensure high satisfaction levels.