- Jalan Raja Bandar Kuala Lumpur WP Kuala Lumpur Malaysia 50480

Bandar Kuala Lumpur, WP Kuala Lumpur
Working Location
Job Description
Requirements
Candidate must have hotel experience preferred front office or reservation exp in hotel industry.
Excellent communication skills in English and language required;
Excellent commercial understanding;
Problem solving;
Sense of responsibility;
Independent and customer friendly.
Experienced with Customer Care, internet and hotel industry;
Available for changes in shift schedule on a monthly rotation schedule or as business needs require
Responsibilities
Handle pre and post reservation inquiries by phone, e-mail and fax;
Handle customer requests by phone and e-mail;
Modify, change and/or cancel existing reservations;
Make outbound calls to hotels/guests to arrangement special requests;
Act as liaison between guest and hotel to resolve complaints;
Manage relationships with hotels by providing high levels of customer service and account management support.
Benefits
Skills
LRT - MASJID JAMEK
0.5 km
LRT - PLAZA RAKYAT
0.7 km
LRT - DANG WANGI
0.8 km
MRL - BUKIT NANAS
0.8 km
MRT - MERDEKA
0.9 km
LRT - BANDARAYA
0.9 km
KTM - BANK NEGARA
1.0 km
MRL - MEDAN TUANKU
1.0 km
MRT - PASAR SENI
1.1 km
LRT - PASAR SENI
1.1 km
MRL - RAJA CHULAN
1.1 km
MRT - BUKIT BINTANG
1.2 km
MRL - BUKIT BINTANG
1.2 km
MRL - HANG TUAH
1.2 km
MRL - IMBI
1.3 km
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