居家办公 Service Coordinator 工作, 薪水 up to MYR 4,500, Asiawynn Solution WP Kuala Lumpur 公司招聘中 - Ricebowl

Minimum 2–3 years of experience in Customer Service, Customer Support, Customer Retention, or related fields is an advantage.

Basic knowledge of Microsoft Office, Google Workspace, CRM systems, and general computer applications.

Strong attention to detail with the ability to maintain accurate records and follow processes.

Good problem-solving and communication skills.

Able to work effectively both independently and as part of a team.

Strong understanding of SOP compliance, company policies, and service standards.

Adaptable and able to work in a fast-paced environment.

High level of integrity, professionalism, and confidentiality.

Proficient in Mandarin (spoken and written).

Able to communicate effectively in English and Bahasa Malaysia.

Provide professional and timely customer support through live chat, messaging platforms, email, and other designated communication channels.

Build and maintain positive relationships with customers to improve engagement, satisfaction, and long-term retention.

Assist customers with account-related inquiries, service requests, and general support matters.

Identify customer needs and proactively recommend suitable solutions to enhance their overall experience.

Follow up with existing customers to encourage engagement, retention, and continued usage of company services.

Handle customer feedback, concerns, and complaints professionally while ensuring timely resolution.

Escalate complex issues to the relevant departments and follow through until resolution is achieved.

Maintain accurate records of customer interactions, feedback, and resolutions within internal systems.

Support customer engagement campaigns, promotional activities, and customer communication initiatives.

Monitor customer behavior and identify opportunities to improve customer satisfaction and retention rates.

Work closely with Customer Support, Operations, and Marketing teams to ensure a seamless customer experience.

Participate in team meetings, training sessions, and process improvement initiatives.

Achieve department KPIs including response time, customer satisfaction, retention rate, and service quality standards.