全职 Technical Support Specialist 工作, 薪水 up to MYR 3,500, Mipos Sdn. Bhd. WP Kuala Lumpur 公司招聘中 - Ricebowl

Diploma/Degree in cybersecurity/networking/IT/business-related or any relevant fields.

Fresh graduates are encouraged to apply, especially if you have a keen interest in technology IT field

Able to work with problem solving skills.

Mandarin speaker is preferred.

Self-motivated, fast learner, good attitude and responsible.

Familiarity with POS system and retail, F&B operation flows is a plus points。

Willing to learn new things to keep up with industry trends.

Required Skill(s): Customer Service, Communication Skills, Problem Solving, Technical Support, Troubleshooting, Retail Knowledge, E-commerce Knowledge

Handle customer enquiries and requests while maintaining good customer experience throughout the interaction.

Answer incoming calls and messages (Whatsapp, Shopee, Lazada and Tik Tok)

Showing, demo and explaining features and benefits of POS system and other products to walk-in customers, tailored to their business needs.

Provide prompt technical support to customers and do troubleshooting to resolve customers' complaints.

Helping other colleagues with ad-hoc tasks if needed.