居家办公 Cantonese Customer Support Representative 工作, 薪水 up to MYR 4,500, Inov8 Solutions Sdn. Bhd. Pulau Pinang 公司招聘中 - Ricebowl

Salary Package: MYR 4500 (Total Package) + monthly KPI up to rm700 + 13th month salary bonus

Working Hours: Rotational Shift between 9am-930pm, 5 days 2 off

IMPORTANT NOTES:

• (MUST) Training will be in Office in Georgetown, Penang. Duration is 6 weeks. During the entire training duration, the accommodation will be provided by the company.

• Please note that the position is Work From Home after the training, but only specifically in IPOH.

• A dedicated and secure space to work. (preferably, they should have their own room that is specifically only for them when they are working; free from background noise).

• A stable internet connection.

• Minimum of 6 months work experience in customer support in any industry.

• Able to communicate clearly and effectively, both written and verbal in English AND Cantonese.

• Experience in customer facing environments (phone, chat, in person, etc.) interaction in some
  capacity (can include volunteer work, or project work while in school)

• Demonstrates passion for customer service, ownership of the customer experience and
  determination to deliver a comprehensive resolution

• Obsesses over the customer experience and constantly strives to exceed their expectations

• Able to effectively tailor communication and style to differing audiences and read verbal and
  non-verbal cues

• Approaches problems flexibly and is able to adapt and modify approach without
  compromising outcome

• Providing a high caliber Customer interaction as measured by Client’s call quality reports, call
  audits, and customer satisfaction survey;

• Presenting to the public a strong working expertise in all Client Supported Products (now and
  in the future) as measured by Client’s call quality reports, call audits, and customer satisfaction
  survey scores;

• Ensuring innovation and quality in all Customer interactions as measured by Client’s call quality
  reports and customer satisfaction survey;

• Capturing all required data elements in Client’s internal Online Store and other systems of
  record as required by the Client's training and operational procedures;

• Maintaining a general awareness of Client’s strengths in the industry; and

• Assisting Customers by answering queries relating to their order status, changes and delivery
  timeframes.

• Annual Leave
• EIS
• SOCSO
• EPF
• Medical Insurance
• Training Provided
• Allowance Provided