全职 Frontdesk Officer (homestay) 工作, 薪水 up to MYR 2,400, Moka Venture WP Kuala Lumpur 公司招聘中 - Ricebowl

Possess minimum SPM

Fresh graduate and SPM leavers are encourage to apply.

Can speak in English, B.Malaysia and (Mandarin is optional)

Excellent hands-on skills with eye for details

Ability to work independently.

Positive attitude and responsible character.

Pleasant personality with focus on excellence in customer service.

Prior working experience will be an added advantage.

Self-starter with good communication and interpersonal skill.

Possess self-confidence and be able to actively interact with all relevant parties.

Has own transportation (Car preferred)

8 off days per month (shift off day)

Perform all check-in and check-out tasks.

Manage online and phone reservations.

Welcome guests upon their arrival, inform customers about payment methods/deposits and collect their data [IC/passport], register guests collecting necessary information (if needed)– via online social network/physically.

Provide information about our stay (PDF file, parking video, etc.).

Respond to clients’ complaints in a timely and professional manner.

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.

Upsell additional facilities and services, when appropriate.

Maintain updated records of bookings and payments (on tracking system)

Check and adjust daily rental fee

Upsell additional service or foods to the guest