- No.39-3 & 41-3, Wisma CKL, 3rd Floor, Jalan 23/70a, Desa Sri Hartamas, \ Kuala Lumpur WP Kuala Lumpur Malaysia 50480

工作地点
职位描述
任职资格
Basic knowledge of automotive products such as tyres, lubricants, batteries, and workshop services will be an advantage.
Strong communication and customer service skills, with the ability to explain products and services clearly to customers.
Sales-oriented with the ability to identify customer needs and recommend suitable products or services.
Able to work in a fast-paced workshop or retail environment and coordinate with technicians and team members.
Basic computer skills for handling POS systems, quotations, and job sheet entries.
Responsible, proactive, and able to follow company SOPs, safety, and service standards.
Location Open for Hiring: Sri Hartamas & CKLT
岗位职责
Customer Service & Advisory
Attend to customer inquiries at the counter or phone.
Advise customers on tyres, services, repairs, and recommended maintenance.
Provide quotations and explain product/service options in a clear, professional manner.
Support complaint resolution and escalate issues when required.
Sales Generation & Upselling
Promote tyres, lubricants, batteries, and workshop services to meet daily and monthly sales targets.
(Supervisors “actively pursue sales opportunities” — a core element that also applies to Sales Advisors.)
Identify customer needs and recommend suitable products/services.
Support promotional activities and in-store campaigns.
(Aligned with Store Manager role involving marketing initiatives —)
Front Counter Operations
Prepare job sheets, invoices, and POS system entries.
Coordinate with workshop team to ensure timely job completion.
(Based on coordination duties under operational support —)
Update customers on job status and completion timelines.
Workshop Coordination
Relay customer requirements accurately to technicians.
Ensure smooth workflow between sales counter and workshop floor.
Verify that completed jobs meet the requested scope before customer handover.
Inventory & Product Knowledge
Monitor counter-level stock (tyres, lubricants, accessories) and report low stock levels.
(Derived from stock monitoring responsibilities —)
Maintain strong product knowledge of tyre brands, service packages, and warranty terms.
ISO, SOP & Safety Compliance
Ensure all customer interactions, job sheets, and documentation follow ISO9001 procedures.
Support safety and cleanliness standards at the customer area and counter.
好处
所需技能
LRT - MASJID JAMEK
0.3 km
LRT - PASAR SENI
0.6 km
MRT - PASAR SENI
0.6 km
KTM - BANK NEGARA
0.8 km
LRT - BANDARAYA
0.9 km
KTM - KUALA LUMPUR
0.9 km
LRT - PLAZA RAKYAT
1.0 km
MRT - MERDEKA
1.1 km
MRL - MAHARAJALELA
1.2 km
LRT - DANG WANGI
1.3 km
MRL - MEDAN TUANKU
1.4 km
MRT - MUZIUM NEGARA
1.4 km
LRT - SULTAN ISMAIL
1.5 km
重要安全守则
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