全职 Help Desk Specialist (Cantonese) 工作, 薪水 up to MYR 3,800, Welsend Malaysia WP Kuala Lumpur 公司招聘中 - Ricebowl

Requirements:

• Language Skills: Must be fluent in English, Mandarin AND Cantonese

• Experience: At least 1 year of experience in a customer service role.

• Communication Skills: Excellent verbal and written communication and interpersonal skills.

• Organization & Time Management: Strong organizational skills with the ability to prioritize tasks and manage time effectively.

• Multitasking: Ability to handle multiple tasks efficiently and work under pressure.

• Customer Focus: A strong customer-eccentric attitude and commitment to providing exceptional service.

• Shift Availability: Willing to work in shifts, including weekends, and public holidays.

• Problem Solving: Strong problem-solving skills with the ability to think quickly and handle challenging situations.

• Industry Experience: Previous experience in a similar industry or role is an advantage.

We are seeking a dedicated and personable Customer Experience Representative to join our dynamic team. The successful candidate will be responsible for handling customer inquiries across multiple communication channels, including inbound and outbound calls, email, and live chat.

Key Responsibilities:

• Customer Support: Respond to customer inquiries promptly, professionally, and in a friendly manner via inbound and outbound calls, email, and live chat.

• Problem Resolution: Actively listen to customer complaints and take ownership of resolving issues by offering effective and timely solutions.

• Escalation Management: Escalate unresolved issues to higher-level support when necessary.

• Feedback and Insights: Gather and share customer feedback and insights with management or product teams to help improve services and products.

• KPI Achievement: Meet personal and team goals for customer satisfaction, response time, and service efficiency.

• Annual Leave
• EPF
• SOCSO
• EIS
• Training Provided
• Outpatient
• KPI Allowances
• Allowance Provided