全职 RESTAURANT GENERAL MANAGER 工作, 薪水 up to MYR 10,000, Continuum Hospitality Group Sdn. Bhd. WP Kuala Lumpur 公司招聘中 - Ricebowl

Requirements

• Minimum 5–8 years of experience in the F&B industry

• At least 2–3 years in a Manager or Senior Manager role

• Strong leadership and people management skills

• Solid understanding of P&L, cost control, and business operations

• Ability to work in a fast-paced environment

• Fluent in English and Bahasa Malaysia

Job Summary

The General Manager is responsible for overseeing the overall restaurant operations, including sales performance, profitability (P&L), service quality, and team management. This role requires strong leadership, commercial thinking, and a focus on delivering consistent guest experience while ensuring smooth daily operations.

Key Responsibilities

Operations Management

• Oversee daily restaurant operations (front of house & back of house)

• Ensure all SOPs are consistently followed by staff

• Maintain high standards of food quality, service, and cleanliness

• Resolve operational issues efficiently and effectively

Sales & Business Performance

• Full responsibility for revenue growth and profitability (P&L ownership)

• Develop and execute strategies to increase daily and monthly sales

• Monitor key KPIs such as average spend, table turnover, and repeat customers

• Analyse sales reports and implement improvement plans

Team Management

• Lead, train, and develop restaurant team members

• Prepare staff scheduling (roster planning)

• Manage staff performance, discipline, and engagement

• Involved in recruitment and onboarding of new employees

Customer Experience

• Ensure exceptional guest experience at all times

• Handle customer complaints and feedback professionally

• Improve customer satisfaction and online review ratings

• Build strong relationships with regular customers

Cost Control & Inventory

• Control food cost, beverage cost, and overall operational expenses

• Monitor inventory, wastage, and purchasing activities

• Work closely with the kitchen team to manage cost efficiency

Compliance & Reporting

• Ensure compliance with hygiene, safety, and operational standards

• Prepare regular operational and performance reports for management

• Conduct internal audits to maintain operational consistency

• Annual Leave
• EPF
• SOCSO