1. Client Relationship Management
- Build and maintain strong relationships with clients through regular follow-ups, calls, and appointments
- Monitor client progress and treatment outcomes, ensuring accurate updates in the CRM system
- Deliver exceptional customer service to enhance client satisfaction and retention
2. Sales & Business Development
- Achieve sales targets for treatments and retail products through strategic planning and execution
- Expand the client base through new enquiries, referrals, and proactive marketing initiatives
- Provide professional consultations and recommend suitable treatments and home care products
3. Customer Experience & Service Excellence
- Handle customer feedback and resolve complaints promptly and professionally
- Ensure a high standard of service delivery and client care at all touchpoints
- Maintain a welcoming and professional consultation environment
4. Marketing & Team Participation
- Participate actively in marketing campaigns, promotional events, and training sessions
- Support business growth initiatives and brand-building activities
5. Professional Standards
Maintain a polished personal image and adhere to grooming standardsUphold professionalism in all client interactions and workplace conduct