Front Office Assistant (Klang Valley Area)
Fresh Graduates
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SSM No : 1308601-D
MYR2,000 - MYR2,400 Per Month
KL City, WP Kuala Lumpur
Fresh Graduates
少于 40 人申请此工作。你被录取的机率蛮高哦!
Posted 2 days ago • Closing 21 Aug 2024
少于 40 人申请此工作。你被录取的机率蛮高哦!
任职资格
- Able to speak English fluently
- Possess at least a SPM or Diploma in Hospitality / Tourism / Hotel Management or equivalent
- Friendly with a cheeky personality, possess good interpersonal and communication skills
- Strong discipline, commitment, and self-initiative
- Must be willing to work on shift including working on weekends and public holidays
- 6 full-time positions available across Klang Valley Area
- Pleasant & cheerful personality
岗位职责
- Register guests and assigns rooms. Accommodates special requests whenever possible.
- Assists in pre-registration and blocking of rooms for reservations.
- Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
- Understands room status and room status tracking
- Knows room locations, types of rooms available, and room rates
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
- Knows the location and types of available rooms as well as the activities and services of the property.
- Coordinates room status updates with the housekeeping department by noticing housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day-use rooms (if applicable).
- Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.
- Maintains guest room key storage, and maintains and supervises access to safe deposit boxes (if applicable).
- Process guest check-outs.
- Performing cashier-related functions like posting charges to guest accounts, raising paid out's, and currency exchange (if applicable).
- Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.
- Uses proper telephone etiquette and greetings.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Knows all safety and emergency procedures, Is aware of accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.
- Understand that business demands sometimes make IT necessary to move employees from their accustomed shifts to other shifts or properties.
- To monitor Online Travel Agents (OTA) management which includes emails, customer requests, daily acknowledgment reports, reviews, and other related matters pertaining to this platform.
- Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees.
好处
- EPF & SOCSO
- Annual leave
- Medical benefits
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