任职资格
- SPM, diploma or equivalent preferred.
- Prior experience in customer service, food service, or related field is an advantage but not always required.
- Good verbal communication skills in English and Bahasa Malaysia.
- Ability to effectively communicate with customers and team members.
- Can work 6 days a week followed by assigned working schedule, including weekends, and holidays.
- Have own transport to come to work on time.
岗位职责
- Greet customers as they enter the cafe in a friendly and welcoming manner.
- Take customer orders accurately and efficiently, using the cafe's POS (Point of Sale) system.
- Provide menu recommendations and answer customer inquiries about menu items, ingredients, and pricing.
- Ensure high levels of customer satisfaction by addressing any concerns or issues promptly and professionally.
- Prepare and serve the food and beverages according to cafe standards.
- Ensure that all food and beverages are prepared and served in a timely manner.
- Keep the cafe's front-of-house area, including serving counters, tables, and seating areas, clean and well-maintained throughout the shift.
- Monitor and maintain cleanliness and sanitation standards in accordance with health and safety regulations.
- Restock supplies, such as napkins, utensils, and condiments, as needed.
- Assist in maintaining inventory levels by keeping track of stock and notifying management when supplies are running low.
- Handle cash and process credit/debit card transactions accurately and securely.
- Calculate and issue change to customers.
- Reconcile cash register at the end of the shift and report any discrepancies to management.
- Collaborate with other team members to ensure smooth operation during peak hours.
- Communicate effectively with kitchen staff, baristas, and other service crew members to coordinate orders and maintain efficiency.
- Assist in training new team members as needed.
- Clean and maintain cafe equipment, including air con and refrigerators, to ensure proper functioning.
- Report any equipment malfunctions or maintenance issues to management promptly
好处
- EPF, SOCSO, EIS
- Overtime Claim (OT hourly pay x1.5)
- Annual Bonus
- Public Holiday
- Annual Promote and Increment Opportunity
- Training
- MC Leave
- Medical Allowance
- Typhoid Injection and Food Handling Courses Claim
- Staff Meal
- Festive Angpao
- Wedding and Funeral Leave
- Maternity Leave
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