Full Job Description

i. Ensure that the Hotel's profitability is maximised by maximising revenue and minimising/controlling costs. Managing yield and improving gross profit. ii. Ensure that the quality and standards of service and cleanliness are kept high to encourage business through repeat Customers. Ensures that guests' expectations are promptly met. iii. Ensures that communications with the guests are regularly maintained. Comments and feedback are considered and evaluated so that the standards of service can be improved and scope of services widened should it be profitable to do so. iv. Conducting spot checks for quality, quantity and timeliness of guest services. v. Ensures that standards are developed and set for all operations within that set by the Group and ensure that they are maintained.
Our Mission is creating 'œRefreshing Social & Business Exchanges'
- making our guests 'œOur Champions'
- . We live our brand through daily engagement with guests for 15 minutes. We engage with guests by putting ourselves in their shoes in a genuine, friendly and helpful manner. When mistakes occur, we apologize and take prompt corrective action until the guests respond positively. We'll never say 'that's the way we do it', because the way it's done will depend on you. The economic uncertainties in Malaysia with lower prices of commodities has created challenges. The opening of new hotels in Putrajaya and as more competition throughout has made the market extremely competitive. We will be innovative in our marketing & pricing plans, at the same time stay focused on our cost of operations during this challenging period. The growing Putrajaya market together with the lower Ringgit may mitigate some of these adverse factors.
Bachelor's or Equivalent

Indah Putrajaya Sdn Bhd

7 职位空缺

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