DELMIA Hiring! User Success Engineer Intern in Selangor - Ricebowl

Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a User Success Engineer Intern in KL, Malaysia!

Role Responsibilities & Job Descriptions:

• Provide first-level support by managing and responding to incoming support team emails and requests.
• Assist in resolving common customer issues using established processes, knowledge articles, and predefined solutions.
• Support license management, user account administration, and internal application-related requests.
• Monitor hosted service environments and escalate system alerts, incidents, or service disruptions when required.
• Assist with customer onboarding activities, including validating pre–Go Live requirements and readiness checks.
• Review and audit customer portals, documentation, and support records to ensure accuracy, usability, and ease of reference.

Qualifications:

• Currently pursuing a Bachelor's degree in Information Technology, Software Engineering, Computer Science, Software Development, or a related field.
• Available for a minimum internship period of 6 months.
• Basic understanding of IT concepts, software applications, and technical terminology.
• Strong problem-solving and analytical skills with the ability to troubleshoot issues.
• Effective written and verbal communication skills, with a customer-focused mindset.
• Eagerness to learn new technologies, work collaboratively, and take initiative in a dynamic environment.

What's in it for you?

• Work for the one of the biggest software company in Europe
• Gain exposure to a wide variety of industry experiences and IT technologies
• An international work environment with brilliant colleagues around the globe
• A conducive and supportive environment for personal and career growth

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.