- Ang Mo Kio Industrial Park 2 Serangoon North Central Region (Singapore) Singapore
GAIN CITY Hiring! Part Time Onsite Installation - Service Technicians in Central Region (Singapore) - Ricebowl
Onsite Installation - Service Technicians
GAIN CITY
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Job Description
Responsibilities
Responsibilities:
Installation & Setup: Provide installation and configuration of the various products to ensure full operational functionality before handover to customer
Preventative Maintenance: Perform routine services and maintenance job such as chemical and maintenance cleaning (Air-conditional), tub cleaning (Washing Machine), coil maintenance (Refrigerator) etc
Repair and Service Support: Work independently to diagnose and troubleshoot any onsite issues, maintain low repeat repair and ensuring first time fix. Ensure all works are carried out accordance with safety protocols
Service Recovery and Customer Excellence: Maintain high CSAT (Customer satisfaction by providing clear explanation to the customers, maintain a clean workspace and collect feedback from customer for future product and service improvement
Documentation:
Accurately record the service reports, part use and customer feedback timely
Ad-hoc job: In-house diagnose and repair the product return from customer, warehouse spare part arrangement and disposal activities and handle any ad-hoc projects and duties assigned by reporting manager
Requirements
Technical: 0-2 years of working experience as an onsite technicians in consumer electronics industry
Problem Solving: Ability to troubleshoot complex electrical wiring and system issue. Knowledge in networking, android/ IOS system is a plus
Communication:
Excellent interpersonal skills and ability to convey technical issues to users
Licensing:
Posses class 3 SG driving license. Others certificate and license for the specific jobs such as welding, electrical work, plumbing, refrigerant handling is advantage
Working hours: 6 days work week including weekend. Willing to perform overtime work as required
Education:
Possess at least NITEC, Diploma/Advanced/Higher Diploma in IT, Electronics or equivalent
Installation & Setup: Provide installation and configuration of the various products to ensure full operational functionality before handover to customer
Preventative Maintenance: Perform routine services and maintenance job such as chemical and maintenance cleaning (Air-conditional), tub cleaning (Washing Machine), coil maintenance (Refrigerator) etc
Repair and Service Support: Work independently to diagnose and troubleshoot any onsite issues, maintain low repeat repair and ensuring first time fix. Ensure all works are carried out accordance with safety protocols
Service Recovery and Customer Excellence: Maintain high CSAT (Customer satisfaction by providing clear explanation to the customers, maintain a clean workspace and collect feedback from customer for future product and service improvement
Documentation:
Accurately record the service reports, part use and customer feedback timely
Ad-hoc job: In-house diagnose and repair the product return from customer, warehouse spare part arrangement and disposal activities and handle any ad-hoc projects and duties assigned by reporting manager
Requirements
Technical: 0-2 years of working experience as an onsite technicians in consumer electronics industry
Problem Solving: Ability to troubleshoot complex electrical wiring and system issue. Knowledge in networking, android/ IOS system is a plus
Communication:
Excellent interpersonal skills and ability to convey technical issues to users
Licensing:
Posses class 3 SG driving license. Others certificate and license for the specific jobs such as welding, electrical work, plumbing, refrigerant handling is advantage
Working hours: 6 days work week including weekend. Willing to perform overtime work as required
Education:
Possess at least NITEC, Diploma/Advanced/Higher Diploma in IT, Electronics or equivalent
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