JOO LEONG AUTO ACCESSORIES & AUDIO SDN BHD Hiring! E-Commerce Operations - Customer Service Intern in Johor, Earn up to MYR 1,200 - Ricebowl

Job Title: E-Commerce Operations & Customer Service Intern

About the Role

Looking for a meaningful internship where you actually learn real skills? Join our e-commerce team and get hands-on experience solving real business problems — from managing customer disputes to optimising our Shopee store. Every day is different, and your work will make a direct impact on our business.

What You Will Do

Handle customer refund and return cases

Investigate and resolve parcel disputes (lost, damaged, or switched goods)

Liaise with Shopee Logistics to file and follow up on shipping claims

Communicate with customers to resolve complaints professionally

Monitor orders, delivery status, and logistics issues

Optimise product listings — titles, descriptions, images, and keywords

Track store performance and assist in daily e-commerce operations

What You Will Learn

Full Shopee Seller Centre operations

Logistics claim filing and dispute resolution

Professional customer service for online retail

Product listing optimisation and marketplace SEO

Real e-commerce experience for your resume

Requirements

Currently pursuing Diploma / Degree in any field

Basic communication in Mandarin, English, or Bahasa Malaysia

Willing to learn and responsible

Able to start immediately or as per university schedule

Why Join Us?

Hands-on experience — not just filing and photocopying

Learn directly from experienced e-commerce operators

Friendly team environment

Real skills that are valuable in today's job market

Job Type: Internship

Pay: RM800.00 - RM1,200.00 per month

Application Question(s):

• Applications are open for interns starting from January 2017

Work Location: In person