OBJECTIVES:
To assist the Manager in the daily operations of the scoop shop. To work as a member of the scoop line team performing a variety of duties including scooping ice cream, handling cash, baking, cleaning and maintaining excellent customer service. To support and perform all job duties as directed by the Manager.
PRIMARY ACCOUNTABILITIES:
1. Ensure that all of our products are served to the customers, as outlined in the Scooper’s Training Handbook.
2. Learn all operating systems, products, flavors, and standards outlined in the Scooper’s Training Handbook, with an added emphasis on ergonomics and safety for scooping and other work functions.
3. Provide assistance in the daily operations for their shift including store & staff appearance, customer service, cleanliness, compliance with all safety and operating standards, merchandising and production and inventory of waffle cones, cakes, novelties, and baked goods.