Job Scope & Responsibilities
1. Sales Administration & Documentation
- Prepare quotations, invoices, delivery orders, purchase orders, and other sales-related documents accurately.
- Update and maintain customer records, sales data, quotations, and project information.
- Organise and file sales documents systematically for easy retrieval.
- Assist the Sales Team with administrative and clerical tasks.
2. Customer Support
- Respond to customer enquiries through WhatsApp, phone calls, email, and social media in a professional and timely manner.
- Follow up with customers regarding quotations, artwork approval, order status, and payment reminders.
- Maintain good relationships with customers by ensuring smooth communication throughout the sales process.
3. Order Processing & Coordination
- Receive customer orders and ensure all required information is complete before processing.
- Coordinate with the design, production, and delivery teams to ensure orders are processed according to schedule.
- Monitor project progress and update customers on production and delivery status.
4. Sales Support
- Assist the Sales Executives in preparing sales proposals, presentations, and customer documentation.
- Support lead management by recording customer enquiries and assigning leads when necessary.
- Help monitor quotation status and remind the sales team regarding pending follow-ups.
5. Reporting & Record Keeping
- Prepare daily, weekly, and monthly sales reports.
- Update sales pipeline, order tracking, and customer databases.
- Assist management in generating reports and maintaining accurate sales records.
6. General Administrative Duties
- Manage office correspondence and administrative tasks related to the sales department.
- Ensure customer information remains accurate and confidential.
- Perform any other duties assigned by management.
Qualifications & RequirementsEducation
- Diploma or Bachelor's Degree in Business Administration, Marketing, Office Management, or a related field is an added advantage.
Experience
- Previous experience as an Admin, Sales Admin, Customer Service, or Administrative Assistant is preferred.
- Fresh graduates or candidates with relevant internship experience are encouraged to apply.
Knowledge & SkillsKnowledge
- Basic understanding of sales administration processes.
- Familiarity with printing, branding, advertising, or promotional products is an added advantage.
Skills
- Good communication and customer service skills.
- Strong organisational and administrative abilities.
- Good attention to detail and accuracy.
- Able to multitask and manage multiple customer orders simultaneously.
- Proficient in Microsoft Office (Excel, Word, Outlook).
- Familiar with Google Workspace is an added advantage.
- Experience using accounting or CRM systems is an added advantage.
- Able to work independently with minimum supervision.
Benefits & Rewards
- Flexible working hours.
- Friendly and supportive working environment.
- On-the-job training provided.
- Opportunity for permanent employment based on performance.
- Career growth opportunities within the company.
Job Type: Part-Time
Benefits:
- Flexible schedule
- Free parking
- Opportunities for promotion
- Professional development
Education:
Experience:
- Sales Administration / Administrative Support: 1 year (Preferred)
Work Location: In person
Job Type: Part-time
Pay: RM50.00 - RM75.00 per day
Benefits:
- Opportunities for promotion
- Professional development
Work Location: In person