Key Responsibilities
• Oversee the overall Manpower deployment & operations for Assistant Library officer
• Act as the primary liaison between client and service personnel
• Lead and supervise a team of approximately 40 staff, ensuring high performance, productivity, and compliance with operational requirements.
• Prepare and manage monthly staff rosters, ensuring adequate manpower coverage, shift planning, leave scheduling, and replacement arrangements.
• Monitor staff attendance, deployment, and performance, and address operational issues promptly.
• Develop project plans, monitor timelines, and ensure deliverables are completed within agreed service levels.
• Conduct regular team meetings and provide coaching, guidance, and performance feedback.
• Prepare operational reports, project updates, and performance reports for management and the client.
• Manage project risks and implement corrective and preventive actions where necessary.
• Coordinate recruitment, onboarding, and training of new personnel when required.
• Ensure compliance with workplace safety requirements, company policies, and contractual obligations.
• Work closely with vendors and internal departments to ensure smooth project operations.
• Identify opportunities for process improvements to enhance operational efficiency and service quality.
• Perform any other duties assigned by the management.