KeyReply Hiring! Business Analyst Intern in - Ricebowl

Business Analyst Intern

Location: Singapore

The Role

As a Business Analyst Intern, you will help turn real healthcare and enterprise problems into deployable AI solutions. You sit at the intersection of business, operations, and AI delivery. Your work directly shapes how KeyReply’s AI agents are designed, scoped, and measured in production environments.

You will bridge engineering and client needs, to ensure every AI workflow is commercially sound, operationally viable, and compliant with healthcare standards.

Responsibilities

• Analyze client workflows such as call center operations, patient triage, billing, and claims to identify AI automation opportunities.
• Document current and future workflows using simple flowcharts or diagrams.
• Gather and document business requirements with stakeholders, aligned to goals like reducing AHT, improving deflection, or increasing appointment rates.
• Support definition of intents, success criteria, edge cases, and escalation flows in collaboration with AI Engineers.
• Analyze conversation logs and operational data using Excel or SQL.
• Assist with User Acceptance Testing to ensure AI agents meet business logic and compliance requirements.

What You Will Learn

• How AI products are scoped, priced, and measured in real healthcare deployments.
• How to think in agentic workflows rather than static software requirements.
• How business decisions shape AI system design and risk management.

What We Look For

• Demonstrate strong academic excellence (Minimal GPA: 4.0/5 or 3.4/4)
• Strong analytical and structured thinking
• Comfort working with ambiguity and evolving requirements.
• Clear written and verbal communication with both technical and non-technical stakeholders.
• Background in Business Analytics, Information Systems, Operations, or a related discipline.