MIND STRETCHER EDUCATION Hiring! Part Time Part Time Customer Service Officer (Multiple Locations) in Central Region (Singapore), Earn up to SGD 14 - Ricebowl

Job Summary: As a Customer Service Officer, your role is pivotal in shaping a positive and enriching experience for both internal and external customers. Serving as a key touch point, your responsibilities span across crucial aspects of customer service, administrative efficiency, team collaboration, and ensuring a safe and conducive learning environment.



Key Responsibilities:

Customer Service

Attend to customer inquiries via walk-in, chat, phone and email in a promptly and proactive manner. 
Understand the customers’ needs and maintain a continuous high level of customer service delivery and satisfaction.
Create a warm and high quality customer service experience.
Establish rapport and build good relationships with the customers.
Work closely with other departments to meet customer needs and enhance service quality.
Training will be provided to acquire knowledge of the programmes, services and operation process.

Administration

Keep detailed and accurate records of customer interactions, transactions, and documentation.
Process monthly payments into the system.
Provide support to teachers.
Ensure the safety and well-being of all students at the Centre.
Ensure smooth operation at centre daily.
Any other ad-hoc projects or assignments which might be assigned from time to time.



Requirements & Skills

Be able to work at least 1 weekend (8.15am - 6.45pm)
GCE ‘O’ Level, NITEC Certificate, Diploma, or Degree in any field
Proficient in MS Office (Word and Excel)
Prior customer service-related working experience preferred
Strong customer-focused personality and mind-set
Neat and cheerful disposition
Excellent interpersonal communication skills