Position Title: Intern, IT Department (Desktop Support and IT Asset Management)
Work Location : KLGCC, Bukit Kiara, Kuala Lumpur
Benefits : Allowance, Duty Meal, Parking Provided
Job Responsibilities
1) Desktop Support :
- Assist in the installation, configuration, and troubleshooting of hardware and software on desktops and laptops
- Provide support for network connectivity, printers, and peripheral devices.
- Resolve technical issues reported by end-users, ensuring timely solutions.
- Perform routine maintenance on IT equipment, including software updates and patches.
- Document and track support tickets using the organization's ticketing system.
- Assist in the setup of new employee workstations, including system imaging and software installations.
IT Asset Management :
- Maintain an accurate inventory of all IT assets, including hardware and software.
- Update and manage asset records (e.g., purchase details, warranty status, location, etc.).
- Assist in the tracking of assets from procurement to disposal.
- Participate in the disposal process for outdated or damaged equipment, ensuring data security and compliance with company policies.
- Conduct regular audits to ensure inventory is accurate and up-to-date.
- Assist in the preparation of reports on asset utilization and lifecycle status.