- Jalan Sultan Ismail Kuala Lumpur Federal Territory Malaysia
Prescott Hotel Kuala Lumpur-Medan Tuanku Hiring! Internship Front Office Assistant in Federal Territory, Earn up to MYR 800 - Ricebowl
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Job Description
Requirements
- The candidate must possess at least a Certificate or Diploma in Hospitality Management or equivalent
- A good command of spoken and written English is a MUST
- The ability to communicate effectively in English and Mandarin is an added advantage
- Must have strong communication skills, interpersonal relations and problem solving capabilities
- Must be a results-orientated person with effective time management and operation skills
- Able to work independently, systematically, self motivated and a good team player
- Ability to prioritize workload, work within deadlines and work on shift, weekend and public holiday
- The candidate must have 1 years of relevant front office, reservation and OTA working experience
- For local candidates only
- Able to work shifts, including night shifts
Responsibilities
- Process guest folios, collect payment and manage cash handling responsibilities.
- Print updated in-house, arrival, departure, and room status reports as and when required.
- Check all unresolved departures.
- Review service requests for arrivals.
- Handle guest requests and concerns promptly and with courtesy.
- Assist guests with any inquiries regarding hotel facilities, local entertainment, place of interest and attraction, restaurants or transportation.
- Maintain efficient and effective flow of information with guests and all internal departments.
- Maintain a professional and good working relationship with fellow team members and other departments.
- Effectively communicate with guests at all levels and represent the hotel in a professional manner.
- Has good self-discipline in maintaining punctuality and work ethics.
- Carries him/herself in a professional manner, courteous and polite at all times
- Maintains use of proper telephone etiquette, greetings, standard answer time and pleasantries
- Maintains excellent grooming and hygiene as per hotel grooming standards.
- Guests are met with a warm smile with appropriate greetings and addressed by name.
- Anticipate guest needs by ensuring that repeat guests’ requirements are met based on information obtained from Guest Profiles.
- Ensures that data entry in PMS is accurate such as guest profiles, room rates, market codes, billing instructions and payment methods.
- Ensures that cash float is managed according to the policies and procedures set.
- Makes courtesy calls in ensuring guests are comfortable and happy with the services received during their stay.
- Ensures that bills are posted and charged accurately.
- Prepares the check out folios for guests and ensures that bills are checked thoroughly, to avoid guest complaints or delay upon check out.
- Ensures that the check out process is efficient and that all guests’ bills are settled prior to guest leaving the hotel.
- Ensures that guest feedback forms are completed and filed accordingly.
- From time to time, he/she may be required to perform other duties or special projects as deemed fit by the management.
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