AMK Global Group Limited Hiring! Part Time IT Support Executive in - Ricebowl

Responsibilities & Accountabilities Provide support via tickets where the source can be Ms teams, emails, phone which may include but not restricted to IT problems, request, and general “how to” inquiries. Monitor and log incoming issues and queries according to ITIL and SOX compliance. Troubleshoot and resolve all interactions abiding to the Service Level Agreement (SLA), while focusing on customer satisfaction. Escalate those issues that cannot be resolved to the appropriate 2 or 3level support. Participate in overall performance improvement while being customer focused. Meeting deadlines, whilst maintaining high standards of accuracy, knowledge sharing and teamwork. Constantly cultivate relationships between IT team members. Apply analytical and critical thinking in solving issues. Prepare RCA report on incidents and events as and when required. Essential knowledge of Field service, helpdesk, ITIL and ability to manage IT projects. Vendor engagements base on issues relating to IT services Monitor and action service request and incidents, which ensuring users and stakeholders kept informed. Review and coordinate on change requests (CRs) received. Work with the IT Security InfoSec on security incidents. Act as backup for SD Team Lead as and when required. Any other duties assigned by Management. Qualifications: Minimum Diploma in Computer Science, CompTIA A+ or ITIL Foundation certified. Certifications relating to Microsoft will be an added advantage. Good knowledge in ITSM pertaining to Incident, Change and Problem management will be preferred. Experience in Helpdesk and Field service-related ticketing tool and system Total years of working experiences: Minimum 2 – 3 years and above Requirements:Responding to user inquiries and requests promptly and professionally. Troubleshoot technical issues providing effective solutions. Managing and documenting incidents, prioritizing, and escalating as needed. Providing user training, guidance, and support. Maintaining accurate documentation and generating reports (based on request).

Pay: $55.00 - $60.00 per day

Experience:

• IT Support Executive: 3 years (Required)

Work Location: In person